Your KPIs Are Not the Problem
Your Decisions Are
Written by Florian Keim
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About Florian Keim
Florian Keim is a business operations leader with 13+ years in global pharmaceutical manufacturing. After leading performance transformation at Boehringer Ingelheim across Germany and Mexico, he now helps plant and ops leaders turn KPIs into real decisions — and decisions into action. The Emergency Room is his first publication, born from the tension between good intentions and inconsistent results.
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Is The Emergency Room a consulting pitch?
No. It's a honest reflection on what most leadership teams get wrong about KPIs — written by someone who made the same mistakes. There's no sales pitch inside, just practical thinking you can apply on Monday morning.
Who is this written for?
Plant managers, operations directors, and anyone who sits in weekly performance reviews wondering why nothing changes despite all the data on the screen. If you lead a team and own KPIs, this was written for you.
How long does it take to read?
About 30 minutes. It's designed as a focused read — seven short chapters, no filler. You can finish it in one sitting and walk away with a different perspective on how you run your performance meetings.
What makes this different from other operational excellence content?
Most OPEX content tells you what to measure. This one asks why your measurements aren't driving decisions. It's not a methodology framework — it's a diagnostic lens for the gap between reporting and actually managing performance.