KPI Triage Sheet
A quick filter to separate “nice-to-have metrics” from the few KPIs that actually steer daily performance. Choose the few KPIs that steer work.
Why KPI sets fail
Too many metrics, unclear ownership, and no decision rules—so KPIs stay in dashboards instead of driving action.
Steering vs. lagging
We identify the small set of steering KPIs that predict outcomes, not just report them after the fact.
Decision rules
Each KPI gets a simple “if/then” rule so teams know what to do when the number moves.
Cadence that sticks
KPIs only matter if they trigger short performance dialogues close to the process.
Key Outcomes
Fewer KPIs • Clear actions • Better performance dialogues
Best for
Operations • Quality • Program execution
Why it works
Simple rules • Owned metrics • Built for real life